Turning complexity into clarity.
I design intuitive AI, accessibility, and productivity experiences that simplify complex workflows.
Product Designer with 7+ years at Microsoft, GE Digital, and redBus.
First Run Experience Improvement in Windows Voice Access
The Challenges
Only 20% of first-time users successfully completed Voice Access onboarding.
Users encountered the Voice Access UI before setup was complete.
Unclear language model download prompts led to skipped setup.
Premature access to Voice Access created confusion and increased drop-off.
Key Improvements
Prioritized required setup before product interaction.
Improved clarity around language model download and microphone setup.
Reduced user confusion through state-aware guidance.
Created a more seamless and accessible first-time experience.
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APM - Redesign Alerts and Cases
The Challenge
Analysts struggled with a click-heavy workflow, making it difficult to identify and prioritize critical alerts and cases. Managing large datasets was time-consuming due to limited filtering and bulk actions.
Key Improvements
Reduced interaction cost with streamlined workflows
Increased data density for better visibility
Introduced bulk actions for faster case management
Improved table actions, filtering, and consistency across the experience
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APM - Alerts and Cases PDF Export Redesign
The Challenge
The existing PDF export lacked a professional presentation and offered limited customization, making it difficult for users to share relevant information effectively.
Key Improvements
Enhanced visual design and readability
Increased data density for better information hierarchy
Improved data identification and organization
Enabled customizable export sections based on user needs
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Redesign DataNow App
The Challenge
Emergency Request Engineers needed to review complex asset data—including engineering drawings, configurations, and service history—to recommend solutions. The existing experience made this process slow, information-heavy, and difficult to navigate.
Key Improvements
Simplified complex information architecture
Improved data discoverability and navigation
Streamlined workflows for faster decision-making
Enhanced efficiency while supporting accurate customer recommendations
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redBus Email Design
The Challenge
Email communications lacked consistency, scalability, and reusable templates. Different teams created emails independently, resulting in fragmented experiences and inefficient design workflows.
Key Improvements
Audited existing email communications
Identified common content patterns across Marketing and Product
Created reusable, scalable email templates
Established a consistent visual language for future campaigns
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Design with ❤️ by Surbhi